As a 1st Line Engineer, you will provide the first point of professional contact for our client’s Managed Service customers with the aim to fix on first contact. This will be achieved by troubleshooting and diagnosis and where this cannot be resolved to ensure the effective escalation to 2nd line for resolution. A 1st Line Engineer will be required to progress all support incidents in line with the customers’ SLAs, ensuring a first response target of 98% is achieved. To achieve this target, you will need to be agile in managing your tickets by constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.
Key Skills and Experience:
This is an opportunity to work with the latest leading-edge technologies in a support environment that promotes systems and service excellence.
In return, our client is offering a competitive salary, 22 days’ holiday, rising to 25 days with length of service, training, and development, career progression, health plan, Childcare Vouchers, retail discount scheme, and Life Assurance.
If this sounds like the role for you, then please send your CV to firstname.lastname@example.org