As a 2nd / 3rd Line Engineer, you will provide support for our clients’ Managed Service customers, delivering on all SLA’s to resolve customer problems and escalate to 3rd line as required. To be successful in the role you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customer’s uptime and prevent reoccurring issues. Tasks will include, resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. You will have the opportunity to work with the latest leading-edge technologies in a supportive environment that promotes systems and service excellence.
Key Skills and Experience:
The successful candidate will have exposure to a range of end-user support and administration, including but not limited to Office 365, Windows Server, Hyper-V, VMware, Skype for Business, Firewalls, and Networks
proactive in your work, managing your tickets and customers from incident to being fully resolved.
You will possess first class customer service and be able to interact with all stakeholders both internally and externally.
Strong planning and organisational skills are a must as you will be managing a range of tickets.
Ability to problem solve and troubleshoot is also a requisite requirement of the role.
In return, our client is offering a competitive salary, training, and development, career progression, Childcare Vouchers, retail discount scheme, and Life Assurance.
If this sounds like the role for you, then please send your CV to firstname.lastname@example.org