360 Recruitment are a specialist IT recruiter, currently recruiting for an exciting opportunity to join one of the UK’s leading Managed Service Providers as a 2nd Line Service Desk Engineer and accelerate your IT career with them, using new and cutting edge technologies.
2nd Line Engineer
Ranging from £20,000 – £30,000 dependant on experience + £150 per Weekend day worked, circa £1,800 per year (12 weekend days per year) + £200 per month KPI bonus, dependent upon performance (Up to £2,400 per year) + Accelerated Bonus + Paid for IT Qualifications/ Examinations (Microsoft, Citrix, VMware, Cisco) + 20 Days Annual Leave + Company Pension.
Permanent – Full-time
Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is the perfect opportunity for anyone looking to progress their IT career long term.
The purpose of the 2nd Line Engineer:
The 2nd Line Service Desk Engineer will in the majority of cases be the last escalation point and will deal with the bulk of technical tickets that are raised, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. You will also mentor the 1st Line Engineers within the service desk team, supporting a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare.
Provide an escalation point and an expert knowledge base for the 1st Line Engineers
Take ownership of support tickets that are escalated to you and ensure they are resolved, communicating with the customer and keeping them informed at all times
When necessary, escalating the ticket to the Senior 3rd Line Engineers for final resolution.
Skills and Experience:
Technical experience at a 2nd line level, ideally for an MSP.
Good knowledge across any of the following technologies: Windows Server, Microsoft Exchange, Hyper-V, Azure, Citrix, Office 365, VMware, SCCM and SAN/NAS.
Knowledge of Networking and Firewalls would be advantageous.
Well organised and able to multi-task
Takes pride in personal development
Clear communicator, both verbally and in writing
Ability to work under pressure and in a fast-paced environment
Windows OS Support
Apple OS Support
Thin Clients Support
Office 365 Office and Admin
End User Printing Admin
End User Citrix Admin
End-user Active Directory Admin
End-user Data/file admin
End-user Mail Admin
Anti-Virus Malware removal
5 weeks of days 8.30am to 5.30pm
1 week of Lates 3pm to 10pm
1 weekend every 6 weeks (Saturday or Sunday)
If this sounds like the role for you then please call a member of our team on 01202 298 360 or send your CV to firstname.lastname@example.org