2nd Line Network Engineer Permanent

2^nd Line Network Engineer to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
2^nd Line Network Engineer

Salary:
Up to £38,000 + Benefits

Permanent Role:
Full Time – Permanent

Location:
This is a full time office based during your probation period(3-6 Months)
Hybrid role (Remote & Office ) after passing probation
Working from the Wakefield Office

Working Hours:
Monday – Friday, 9 am – 5.30 pm.
No Weekend Shift
No On-call rota
No Nights Shift

About the Role:
A varied role to provide supporting Managed Service customers and assisting with escalations.

You would be required to perform a variety of proactive tasks which will help maximise customer’s uptime and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.

You will have the opportunity to work with the latest leading cutting edge technologies in a support environment that promotes systems and service excellence.

Main Responsibilities:

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
• Deliver projects excellence by working with Project Managers to ensure all Projects are delivered on time and on budget
• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence
• Proactively keeps up to date with technologies

Experience:

• Experience switching and routing (LAN/WAN)
• Customer Support
• Project delivery
• Network Analysis
  • Audit / Recommend / Remediate
  • Traffic Measurement
• Network Design
  • Vendor Best Practice
  • Any HLD / LLD would be beneficial
• Network Monitoring
  • Monitoring Toolsets

• Proactive Alerting
• Firewalls (FortiGate an advantage)
• Any Alcatel experience is a distinct advantage (ACFE OR ACSE)

If the role of 2^nd Line Network Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: Alcatel, Cisco, FortiGate, HP, Network Engineer, Network Support