We are a specialist IT recruiter, currently recruiting for a 3rd Line Service Desk Engineer to join one of the UK’s leading Converged ICT Service Providers who help organisations evolve from traditional technology environments.
Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is an ideal opportunity for anyone looking to grow their career long term.
The Senior 3rd Line Service Desk Engineer will deliver remote technical engineering to the customer base and act as a point of escalation for support staff, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. You will support the 1st and 2nd Line Engineers within the service desk teams on a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare. The Senior 3rd Line Service Desk Engineer will be desk based, working on critical/P1 incidents, supporting and mentoring colleagues and supporting into projects when required.
Desirable but not essential:
In reward for your talents, our client is offering a competitive salary of £30,000 – £45,000 dependent upon experience + performance related bonus + 22 days annual leave + bank holidays + pension + flexibility to work remotely when required. (We are keen to hear from experienced Engineers and are happy to have conversations in regard to salary to secure the right candidate).
Our client is very much a people business and believes in being the best employer they can be. They enthuse a culture of passion towards helping their colleagues maximise their potential and grow to their own personal best, offering support to achieve qualifications and paid examinations.
Due to the nature of the IT Industry, the Senior 3rd Line Service Desk Engineer is required to work 1 week of evening shifts + 1 weekend day every 6 weeks. This will be discussed further at interview stage.
5 Weeks of Normal working hours
Monday – Friday, 8.30am – 5.30pm.
1 Week of Evening shifts
Monday – Friday, 3.00pm – 10.00pm
1 Weekend day (either a Saturday or a Sunday) once every 6 weeks.
If this sounds like the right role for you, please forward your CV to us and a Specialist Consultant will be in contact with you immediately.