360 Recruitment are a specialist IT recruiter, currently recruiting for a 3rd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK.
3rd Line IT Service Desk Engineer
Up to £45,000 basic
+ Weekend Pay
+ Qualification Bonus
+ 25 Days Holiday
+ Bank Holidays
+ Life Assurance
+ Health Plan
Office Based (Various locations available, Poole, Wakefield or Telford)
After 6-9 Months, Hybrid working is available (Remote & Office Officed)
Due to the nature of the IT Industry, the 3rd Line IT Service Desk Engineer is required to work a 6 week rotation;
5 Weeks of Normal working hours
Monday – Friday, (Working between 7.30am – 6pm)
1 Week of Late shifts
Monday – Friday, 2.00pm – 10.00pm
1 Weekend day (either a Saturday or a Sunday, 8am to 8pm) once every 3-4 weeks
Extra Pay for the weekend work.
NOTE: Optional This role is also available as Night Shifts only (£3,600 Bonus)
4 Nights ON, 4 Nights OFF
You will be required to progress all support incidents in line with the customer’s SLA ensuring that any updates are entered into the tickets including investigative steps and clear updates that can be relayed to the customer in a clear and concise manner. To achieve this target, you will need to be agile in managing your tickets constantly re-evaluating priorities.
3rd Line IT Service Desk Engineer:
If the role of 3rd Line IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.