3rd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK.
3rd Line IT Service Desk Engineer ( Technical Lead)
Up to £42,000 basic ( Total Package Up to £51,000 Per Year)
(If your salary requirement is higher than advertised, we are still keen to hear from you)
+ KPI Bonus’s, £200 per Month (£2,400 per Year)
+ Shift Allowance £300 per Month (£3,600 per Year)
+ Weekend Bonus, £150 for Each Weekend Day Worked
25 Days Holiday
We are looking for a candidate who can start as soon as possible/ in line with your notice period.
Remote role (Home Based)
& Office Based (Various locations available, Poole, Wakefield or Telford)
Due to the nature of the IT Industry, the 3rd Line IT Service Desk Engineer is required to work 1 week of evening shifts + 1 weekend day every 6 weeks. This will be discussed further at interview stage.
3 Weeks of Normal working hours
Monday – Friday, 8.30am – 5.30pm.
1 Week of Evening shifts
Monday – Friday, 3.00pm – 10.00pm
1 Weekend day (either a Saturday or a Sunday) once every 2 weeks (Extra Pay, £150 Per Day)
NOTE: Night Shift (£3,600 Bonus)
1 Month in every 8 months working the following Night Shift;
4 Nights ON, 4 Nights OFF
Key responsibilities for the 3rd Line IT Service Desk Engineer:
Now is an exciting time to be working with our client as they have new technologies, new markets and new solutions driving them forward.
The client is focused upon SME to Enterprise-level organisations and boast an extensive established corporate client base throughout the UK. They are looking for someone with a broad range of skills (not every technology is a must for this role).
Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is an ideal opportunity for anyone looking to grow their career long term.
You will join the 24×7 Shift Pattern and be the technical lead working with members of our Global Service Desk team to achieve SLA.
The 3rd Line Service Desk Engineer will deliver remote technical engineering to the customer base and act as a point of escalation for support staff, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. You will support the 1st and 2nd Line Engineers within the service desk teams on a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare. The 3rd Line IT Service Desk Engineer will be desk based, working on critical/P1 incidents, supporting and mentoring colleagues and supporting into projects when required.
Desirable but not essential:
If the role of 3rd Line IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.