3rd Line IT Service Desk Engineer (Technical Lead) Permanent

3^rd Line IT Service Desk Engineer ( Office & WFH) to join one of the fastest-growing MSPs in the UK.

Roles:
3^rd Line IT Service Desk Engineer ( Technical Lead)

Salary:
Up to £44,400 basic
(If your salary requirement is higher than advertised, we are still keen to hear from you)
+ Optional Night Shift Allowance £300 per Month (£3,600 per Year)
+ Weekend Bonus, £150 for Each Weekend Day Worked
+ Benefits
+ 25 Days Holiday + Bank Holidays
+ Life Assurance
+ Health Plan

Location:
Remote role (Home Based)
&
Office Based (Various locations available, Poole, Wakefield or Telford)

Type:
Permanent
Full-time

Shift Pattern:
Due to the nature of the IT Industry, the 3rd Line IT Service Desk Engineer is required to work;

5 Weeks of Normal working hours
Monday – Friday, 8.30am – 5.30pm.
Then
1 Week of Late shifts
Monday – Friday, 3.00pm – 10.00pm

1 Weekend day (either a Saturday or a Sunday) once every 8 weeks (Extra Pay, £150 Per Day)

NOTE: Optional Night Shift Available(£3,600 Bonus)
1 Month in every 8 months working the following Night Shift;
4 Nights ON, 4 Nights OFF
This will be discussed further at interview stage.

3^rd Line IT Service Desk Engineer:

• Act as the Technical Lead for a shift
• Resolution of technical issues escalated by 1^st and 2^nd line Engineers
• Proactive monitoring of allocated assignment groups and personal queues.
• Proactively communicate with internal colleagues, third parties and customers, to ensure customer is appraised on progression the path to resolution.
• Successful BAU project delivery on customer systems
• Patching / updates of key infrastructure and services related to customer accounts
• Mentor junior members of the team.
• Work across teams within the Group and with third parties on escalation of problems and major incidents

Knowledge:

• Windows Server Operating Systems
• Active Directory
• Microsoft 365 / Office 365
• Exchange / Exchange Online
• Citrix XenApp / Xen Desktop
• VMware vSphere
• Microsoft Hyper-V
• Server Hardware
• Storage – SAN/NAS
• Backup Admin
• Azure Active Directory
• Group Policy Management
• EUC Hardware Support, inc Thin Clients
• Windows OS support

If the role of 3^rd Line IT Service Desk Engineer is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: Citrix, IT, IT Infrastructure, Microsoft Solutions, Technical / Customer Support