Change Manager to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
Change Manager

Salary:
Up to £50,000 + Benefits
(If your salary requirement is higher than advertised, we are still keen to hear from you)

Benefits:
25 Days holiday, plus Bank Holidays
Virtual & Flexible Working
Life Assurance
Health Plan
Product Discounts

Permanent Role:
Full Time – Permanent

Location:
Wakefield Or London Office
&
Working Remotely

About the Role:
Responsible for the management of all changes that fall under the scope of the Change Management policy.

This role will be required to report change data monthly against KPI’s, identify trends and complete failed change analysis and has 1 direct report.

Responsibilities:

To convene and chair bi-weekly Change Advisory Board (CAB), Change Review Board (CRB) and where required, chair the Emergency Change Advisory Board (ECAB).
To review change test plans, rollback strategies, performing risk and impact assessments and communication of change internally and to partners and customers.
Work closely with Support and Operational teams to manage and improve change processes.
To provide leadership and support across the operational support function and assist with ITIL processes such as Problem Management, Incident Management, Service Availability and Continual Service Improvement
To report data against KPI’s for Change Management

Experience:

Have experience in ITIL Foundation
Good in People management, Service and Change management
Proven track record of service improvements
Implementing new or updated processes across an organisation
Technical understanding of Hyper-V, VMware, networks, PCI, Unified Communications & IaaS
Hands-on experience in ServiceNow service management tool

If the role of Change Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Change Manager Permanent

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