Cloud Services Manager (WFH) Permanent

Cloud Services Manager to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
Cloud Services Manager

Salary:
Up to £58,000 + Benefits
(If your salary requirement is higher than advertised, we are still keen to hear from you)

Permanent Role:
Full Time – Permanent

Location:
Working Remotely
& Travel to Clients sites occasionally

About the Role: 

This is a senior customer facing role with responsibility for managing business-critical bespoke applications, infrastructure and services.

Your role will be to work with a multi-skilled Professional Services DevOps capability and Operations team that delivers a critical function to a portfolio of Public Cloud Managed Service Customers.

Main Responsibilities:

• Measuring and reporting on contractual performance at regular Customer meetings and formal Service Review meetings.
• Developing Customer relations and becoming a trusted partner.
• Delivering services to meet and exceed Contractual obligations.
• Revenue growth from the increased scope of services, innovation and system enhancement opportunities.
• Financial control of allocated Services (managing cost, margin).
• Strategic management of Service delivery aspects such as Cost Optimisation, Capacity planning and Disaster Recovery.
• Overseeing effective day to day operations ensuring a high-quality service (SLA and Business outcome measures).
• Risk Management and Continuous Service Improvement.
• Refining use of Service Management tools and processes.
• Responsible for Service Transition from incumbent supplier or Project delivery teams to provision of a Live Managed Service

Experience:

• Solid experience in a customer-facing Service Management role.
• Experience in managing multiple managed services and customers in parallel.
• Demonstrable Service management experience in a fast-changing business environment.
• Excellent communication, people leadership skills with a proven track record of delivery.
• Experienced in formal and recognised appropriate service management methodologies e.g. ITIL.
• Must have experience working at a senior management level with excellent stakeholder management.
• Knowledge of service management tools such as Service Desk, CMDB, monitoring tools.
• Experience with Contracts and service level agreements.
• Broad IT knowledge covering Cloud hosting, hardware, bespoke and packaged software.
• Extensive applications (bespoke or 3rd party product) experience within a support environment.

If the role of Cloud Services Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: IT, IT Infrastructure, IT Service Management