Consumer Insights Executive Permanent

Our client is offering a generous benefits package including bonus, travel insurance, and defined contribution pension scheme. Our client is committed to continuous improvement and is offering access to a comprehensive range of training and development opportunities.

Our client is one of the world’s leading Insurance Providers, operating on a global basis, they have around 55,000 employees serving customers in over 170 countries. This is an exciting opportunity for a Consumer Insights Executive to join the team with Swindon. The team champion a “customer-first” approach, and aim to be the most forward-thinking, digital-hungry marketing team within financial services.

Key Responsibilities: 

The right person for this role will have a demonstrated track record delivering research projects to understand customer needs, analysing the insight to inform and develop the business consumer strategy. You will work as part of multidisciplinary and collaborative teams to deliver user-centered solutions based on research and insight. You’ll be adept at understanding and assessing customers’ or intermediary’s needs, behaviors and preferences and building consumer insight plans that truly inform the business strategy focusing on the priorities.

They feel that the best employees – and the ones they want to work with – are self-starters who work well with others, engender enthusiasm every day and bring fresh thinking to their ambitious growth plans.

You are passionate about and skilled at:

• Putting the consumer at the heart of the business by delivering actionable insight that impacts business decision making
• A commitment passion and energy to constantly champion the consumer and bring their voice to the table
• Leading, planning and conducting both quantitative and qualitative research, uncovering key insights and business implications
• Synthesising large bodies of research and data to provide key insights, business implications and identify opportunities
• Translating analytic insights into concrete actionable recommendations, drawing conclusions for business improvement and influencing business decision making
• Understanding your customer’s needs, partnering with them to co-create innovative solutions
• Considering the macro market environment and its impact on customer and distributor expectations
• Encouraging and inspiring your colleagues to create better products, experiences and services have the end-user in mind and achieve great results
• Supporting the crafting, set up and running of customer immersion sessions including audience interviews as required
• Contributing to the generation, critique and iteration of services and products across various touchpoints, channels, and entire ecosystems
• Presenting and sharing ideas with relevant stakeholders from across the business
• Developing communications solutions to share insights across the business
• Finding ways to help our client hear and see their customer’s stories and take action from them using tailored artifacts such as presentations, reports, visual maps, interactive channels, animations, and videos
• A desire to explore new and innovative approaches that provide appropriate answers to our business questions. 

Your skills and experience:

You are likely to:

• Have experience working with consumer-facing brands e.g. financial services, retailers etc.
• Be familiar and confident using a broad range of approaches to unearth consumer insights
• Have a degree or higher education in a Business Studies, Marketing or a related field
• 3-5 experience in a research or insight related environment
• Be part of a customer insight team either in-house or as part of a consulting practice working face-to-face with corporate customers, to understand their consumers – their preferences, needs, and their behaviours
• Be able to cope with change in a fast-moving environment with varying workloads and pressures
• Excellent communication skills – written, verbal and presenting
• Strong commercial acumen
• Collaboration and facilitation skills – ability to bring the right people together
• Ability to support culture change.

You are:

A leader and a team player, a collaborator, a big thinker, detailed, an analytical problem solver, articulate, rigorous, confident, resilient, proactive and energetic, professional, optimistic, empathetic, delivery-focused, playful.

If you feel this role is suitable for you then please get in touch with a member of our team today, either by telephone on 01202 298 360 or send your CV to jobs@360recruitment.net 

Tagged as: Insurance, Marketing, Sales & Marketing