Customer Communications Executive Permanent

We are a specialist Insurance recruiter, currently recruiting for a Customer Communications Executive to join one of the world’s leading insurance providers who operate on a global basis with over 55,000 employees serving customers in over 170 countries.

As a Customer Communications Executive, your role will include creating direct to customer communications in a regulated environment. You will be experts in regulatory, legislative and industry regulations, able to provide a customer considered view of the end communication to dramatically improve how our client communicates with customers.

You will work as part of multidisciplinary and collaborative teams to deliver innovative communications solutions to enhance our client’s customers’ experience. You’ll interpret regulations in engaging and new ways and be prepared to challenge to ensure a superior customer communication.

Key Responsibilities: 

• Understanding your customer’s needs and bringing innovative regulatory communications to life for our customers.
• Inspiring your team to become better communicators that produce great results.
• Work with propositions, financial promotions, agencies, business change, legal and compliance teams to promote best practice in regulatory communications – introducing innovative communication and solution techniques
• Measuring the success/effectiveness of communications through research and insight
• Delivering communications that are customer engaging whilst meeting business, regulatory, and legal/compliance standards and requirements
• Maintaining and initiating improvements to robust processes and supporting controls
• Managing resources in an efficient way to maintain budgets
• Managing warehouse stock levels and liaison with warehouse operators
• Considering and adopting the optimum approach to effective delivery through personal actions
• Understanding and interpreting papers from our Regulators – the FCA and PRA
• Influencing and communicating the impact of impending and future regulatory changes on communications and identifying opportunities to enhance literature outputs and customer experience
• Understanding brand requirements and ensuring activity is executed within brand guidelines
• Imagining the new as well as rapidly evolving something that already exists
• Presenting and sharing ideas expertly with people from all backgrounds

You will have: 

• Worked in a similar role in another large corporate
• Experience of embracing wide-ranging change in challenging environments
• Be able to cope with change in a fast moving environment with varying workloads and pressures
• Have excellent communication and influencing skills – written and verbal
• Strong commercial acumen
• Collaboration and facilitation skills – ability to bring the right people together
• Have a degree or higher qualifications and 3+ years of experience.

The Reward:

In reward, our client is offering an attractive salary of £24,500 – £30,500 depending on experience + a generous flexible benefits package which includes a 6.25% bonus, reward share, 12% pension, 22 days holiday and flexible benefits.

If this sounds like the role for you then please call a member of our team today on 01202 298 360 or send your CV to jobs@360recruitment.net 

Tagged as: Accounting & Finance, Banking, Communications, Executive Management, HR, GA & Facilities, Human Resources, Insurance, IT, Legal, Marketing