We are a specialist IT recruiter, currently recruiting for an Enterprise Service Desk Engineer to join a leading MSP based in Lincoln.
The Enterprise Service Desk Engineer will be responsible for providing first line support to our client’s customer base covering a large product portfolio.
You will be the first and single point of contact into our clients Service Desk for all supported products across the product portfolio which include, Networks, Voice, Data Centre operations, Hosted Cloud and managed IT services.
The Enterprise Service Desk Engineer will respond to all incoming calls and emails ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software.
You will ensure that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) delivering outstanding customer service standards by answering all calls and emails promptly, remaining courteous and professional at all times.
Qualifications and Skills
Experience and qualifications required:
If this sounds like the right role for you please send your CV and a specialist consultant will be in touch with you immediately.