Sales
Inbound Sales Advisor Permanent
Benefits: £4,000 OTE
Purpose of the role:
To convert incoming B2B calls & referrals from Online and Retail sales channels into confirmed sales at a high conversion rate. Discuss the customer’s needs and provide a mobile package that best fits them. Demonstrate specialist and in-depth knowledge of all mobile solutions and emerging mobile technologies. Provide world class customer service in the process leading to highly satisfied customers and the subsequent benefit in repeat business and word of mouth referrals.
Main Duties & Responsibilities:
Sales
- Ensure all inbound calls & referrals are answered/contacted within agreed SLA’s to minimise alternate purchases and to strike while the referral is at its hottest
- Capture the mobile needs of the customer as accurately as possible probing where necessary to identify the key factors impacting their decision to shop around
- Deliver a package to suit their needs highlighting delivery against key factors and benefits of purchasing from the business
- Provide a warm handover to the service team to ensure that all sales are fully delivered to customer expectation
- Diarise opportunities that can not be made immediately for whatever reason and contact the customer at the agreed future time
- Ensure all customers receive world class service and support throughout the entire transaction whether they ultimately purchase or not
- Update internal CRM systems at every stage of the sales process as required
- Maintain up to date knowledge of all products and services
- Complete any further ad hoc duties or reasonable requests as required
Communication
- To effectively communicate, clearly and concisely, both verbally and in written form
- To communicate professionally with both customers and colleagues
- To liaise with the Team Manager and feedback any potential issues with team members, stock customer services, marketing, products or IT
- To ensure a smooth two-way flow of communications with all other departments, in particular the Customer Service, Marketing & Product departments
- To ensure that consistently high standards of customer satisfaction are achieved on every call
For more information, or to apply please send a copy of your CV to jobs@360recruitment.net or call the team on 01202 298360 today.