IT
IT Account Manager Permanent
We are specialist IT recruiters, currently recruiting for an IT Account Manager to join one of the largest privately owned Managed Service Providers in the UK. With further plans for expansion and a genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and support, this is the perfect opportunity for anyone looking to grow their career long term.
Purpose of the IT Account Manager:
The IT Account Manager is responsible for managing a set of allocated small and medium business customers, maintaining a long term relationship and being accountable for the outcomes achieved within the allocated customer base. The IT Account Manager will drive activity in order to both maximise the return from the existing business and obtain new business within the customer base.
Main responsibilities of the IT Account Manager:
- Proactively manage a portfolio of accounts
- Achieve set sales targets
- Complete pro-active activities in line with measures outlined within set KPI’s (Key Performance Indicators)
- Identify, qualify and quantify existing and new revenue streams within the individual, and develop a high awareness of the company product range and brand on an ongoing basis
- Maintain an understanding of the company portfolio and ensure it is professionally communicated to existing and prospective customers; keep up to date with industry-wide issues and those of our customers and how these translate into business needs
- Grow, develop and defend profitable revenue streams by achievement of the revenue and targets set by the company, including renewal of existing service contracts
- Assist in the development of marketing initiatives that are launched from time to time and ensure effective implementation with customers including feedback; provide market intelligence and feedback that contributes to the company’s future sales and business planning process
- Develop account plans and sales campaigns to secure contract renewals and new orders, supporting the achievement of the targets set by the company
- Focus and prioritise on opportunities to sell multi-product solutions, including upselling and cross selling the entire company portfolio to existing customers
- Comply with all company policies and procedures, particularly those that impact revenue delivery from customers arising from sales orders
- Represent the company in a professional manner at all times, both internally and externally
- Ensure that you maintain and expand relationships with existing clients
- Complete customer quotes and proposals
- Record, analyse, report and administer according to systems and requirements
- Respond to customer requests in a timely fashion
- Complete administrative work as required
- Determine what customers business requirements are and make recommendations for solutions to meet those needs
- Articulate solutions and services in both technical and commercial terms
- Answer any technical questions the client might have
Skills and Attributes required for the IT Account Manager:
- A minimum of 2 years demonstrable, successful experience of selling solutions in a dynamic sales environment A demonstrable track record of continuous over achievement of objectives and targets within the ICT sector
- Able to build relationships– building and nurturing effective interpersonal relationships between individuals and across cultures.
- Poses excellent negotiation and communication skills by using appropriate knowledge, interpersonal styles and communication methods to convince others to one’s point of view and/or gain the acceptance of an idea, plan, activity, product or service.
- Problem Solving – the analysis, evaluation and solution of problems, based upon informed judgements of the best solution.
- Innovative
- Resilience – maintains performance in the face of adversity. Reacts maturely and positively to disappointments, criticism or unfair remarks.
- IT Skills & Numeracy – highly efficient with the Microsoft Office suite, particularly Word, Excel and Powerpoint.
In return:
In return for your talents, our client is offering a competitive salary of £22,000 – £30,000 dependent upon experience + Uncapped Commission + 22 days annual leave + bank holidays + pension.
Our client is very much a people business and believes in being the best employer they can be. They enthuse a culture of passion towards helping their colleagues maximise their potential and grow to their own personal best, offering support to achieve qualifications and paid examinations.
To apply, please forward a copy of your CV to us and a specialist recruiter will be in touch with you immediately.