IT Client Services Manager to join one of the fastest-growing MSPs in the UK.
IT Client Services Manager
£DOE + Benefits
(Circa £60,000 -£70,000, if your salary is higher please let us know?)
Fixed Term Contract Until May 2023
Able to visit Client site in Stratford Upon Avon
About the Role:
The IT Client Services Manager is accountable for the professional delivery of service quality management that drives service excellence, increased customer satisfaction and customer retention for aligned Customers.
Accountable for establishing and maintaining strategic and operational relationships with your customers based upon service excellence and good customer service.
You are an individual that thrives on service excellence. You recognize service excellence as a personal value and apply it to everything you do. It is natural behaviour and never an inconvenience to help others. You pride yourself on how you and the team are perceived by others.
The successful candidate will be responsible for maintaining and developing the client relationship at all levels.
The IT Client Services Manager will manage and resolve customer issues or complaints so that customer satisfaction levels are high and work closely with the sales function to identify new opportunities and win new business contributing to Customer impact assessment meeting.
If the role of IT Client Services Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.
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