IT Infrastructure Manager (WFH) Permanent

IT Infrastructure Manager for an exciting opportunity to join a fast growing insurance provider.

Role:
IT Infrastructure Manager

Salary:
Up to £55,000
(We are still keen to hear from you in your salary requirement is higher)
+ Corporate Benefits Package

Location:
The ability to work from home with occasional visits to various offices

Type:
Permanent – Full-time

Role of IT Infrastructure Manager:
Robust line management and personal development of a team of IT Infrastructure Engineers, ensuring high levels of technical support always remain available to the Group.

Ownership as a technical lead and subject matter expert of a defined technology stack, working alongside other technology leads in at least two of the following areas:

• Network Management (WAN/LAN/WiFi)
• Telephony Management (Mobile/Landline/Contact Centre/Unified Comms)
• Managed Print Services
• Security Tooling
• Identity Access Management
• Email, Storage & Domain Management
• Cloud Services Management

Responsible for the planning, migration and continuous improvement of each aligned technology stack as part of the Group’s integration programmes of work and/or the wider IT integration programme of work.

Effective management and maintenance of well performing and cost-effective technology, application and infrastructure solutions, identifying and resolving any outages or performance issues both internally and externally.

Responsibilities of an IT Infrastructure Manager: 

• Responsibility for the technical aspects of IT migrations, relocations and integration projects in conjunction with the IT Integration and Cloud Services Manager.
• Ensure the successful delivery of all assigned technical aspects within a project, that the work is performed to a high standard, in accordance with the project plan and project budget and that pro-active engagement and communication is maintained with all key stakeholders.
• Identification of key performance indicators, regular reviews of performance against any set KPI’s and regular reporting against agreed service levels.
• Ensure all agreed SLAs are met, both internally and externally, and ensuring any breaches, failures or incidents are escalated and managed appropriately.
• Cost management activity to track, monitor and report spend against agreed budgets and informing reforecasting activity in line with demand levels.
• Identification, replacement and termination of all legacy technology, infrastructure and technical debt within any aligned technology stacks.

Experience of an IT Infrastructure Manager:

• Demonstrable experience Manging a busy IT support Team
• Demonstrable SME expertise with one of the Technology Stacks
• Demonstrable experience of delivering IT Migration Projects
• You will need to have knowledge of Technical Support / Problem Solving, Incident Management, Microsoft technologies (O365, Server, Windows, IIS etc), VOIP Telephony, Wide Area Network, including Firewalls and TCP/IP
• You will need to be an excellent communicator both verbal and written, be able to work within a matrix team, be a proactive problem solver and an independent thinker

If the role of an IT Infrastructure Manager sounds like the role for you then please make an application and a member of the team will be in contact immediately.

Tagged as: Cloud IT Security, Cyber Security, Desktop / Application Support, Insurance, IT, IT Infrastructure, IT Management / CIO, IT Service Management, Microsoft Solutions