We are a specialist IT recruiter, currently recruiting for an IT Service Delivery Manager to join a leading MSP based in Watford.
Project/Service Implementation – Effectively initiate new customers into the POD by managing the programme of service initiation tasks and ensuring a smooth and professional transition.
Service Improvement – Develops Service Improvement Plans and effectively deploys them to ensure that service levels are enhanced and the customer remains confident in the company’s ability to deliver on customer commitments
Customer Change Management – Proactive and professional management of customer change programmes
Operational Compliance – Drives efficiency through proactive monitoring and management of operational compliance
Customer Complaint Management – Effective management of major customer service issues
The Service Delivery Manager (SDM) shall have a proven track record of successful Service Management across challenging and complex Technology landscapes.
Ability to inspire, influence and motivate individuals internally within the POD and across other functions within the business. Can effectively lead change and is able to influence customers in order to change priorities and gain commitment to these changes. Is a strong and respected mentor and coach across operations.
Customer Relationship Management
Planning & Organisation
Structured and well organised. Has Project Management capability and develops effective resource and operational plans in order to ensure a smooth service and project implementation.
Is able to prioritise and plan resources in order to ensure that SLAs are met and priority issues are managed effectively. Has experience in developing and measuring operational processes in order to drive operational efficiency and increased customer satisfaction
Is able to assimilate service performance data and determine trends in order to prioritise issues and develop improvement plans
Adaptability & Flexibility
Is able to plan and gain support to changing priorities, and to maintain levels of commitment across the POD Team through effective communication. Modifies own style to achieve optimum results
Now is an exciting time to be working with our client as they are working with new technologies, new markets and new solutions driving them forward
If you would like to apply, please forward your CV to us and a specialist consultant will be in touch with you immediately.
Tagged as: Consulting, CRM, Cyber Security, Desktop / Application Support, ERP, IT, IT Infrastructure, IT Management / CIO, IT Project Management, IT Service Management, Networking, Presales, Project Management, Sales, SharePoint, Technical / Customer Support