We are specialist IT recruiters, currently recruiting for an IT Service Delivery Manager to join one of the largest privately owned Managed Service Providers in the UK. With further plans for expansion and a genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and support, this is the perfect opportunity for anyone looking to grow their career long term.
Role: IT Service Delivery Manager
Salary: £25,000 – £35,000 + Team bonus
Type: Permanent, full-time
The Service Delivery Manager acts as the gatekeeper for all service and project transition activity, ensuring programmes and projects are implemented effectively and are fully compliant with agreed service acceptance criteria.
The Service Delivery Manager will play a key role in driving service excellence, with responsibility for developing both strategic and operational relationships with customers.
Key Responsibilities of the Service Delivery Manager
Effectively initiate new customers by managing the programme of service initiation tasks and ensuring a smooth and professional transition.
Develops service improvement plans and effectively deploys them to ensure that service levels are enhanced and the customer remains confident in the company’s ability to deliver on customer commitments.
Customer Change Management
Proactive and professional management of customer change programmes.
Drives efficiency through proactive monitoring and management of operational compliance.
Customer Complaint Management
Effective management of major customer service issues.
The Service Delivery Manager will have a proven track record of successful service management across challenging and complex technology landscapes.
Ability to inspire, influence and motivate individuals internally within the team and across other functions within the company. Can effectively lead change and is able to influence customers in order to change priorities and gain commitment to these changes. Is a strong and respected mentor and coach across operations.
Customer Relationship Management
Planning & Organisation
Structured and well organised. Has project management capability and develops effective resource and operational plans in order to ensure a smooth service and project implementation.
Is able to prioritise and plan resources in order to ensure that SLAs are met and priority issues are managed effectively. Has experience in developing and measuring operational processes in order to drive operational efficiency and increased customer satisfaction.
Is able to assimilate service performance data and determine trends in order to prioritise issues and develop improvement plans.
Adaptability & Flexibility
Is able to plan and gain support to changing priorities, and to maintain levels of commitment across the team through effective communication. Modifies own style to achieve optimum results
To apply, please forward your CV to us and a specialist recruiter will be in contact with you immediately.