IT
IT Service Delivery Manager Permanent
We are a Specialist Technology recruiter currently working on behalf of a leading awarding winning IT Reseller, who are looking to recruit the following position:
Hours of Work:
Monday to Friday 8.30 -5.30pm
Out of hours – On Call – 1 week in 7
For 1 week, taking the P1 Updates out of hours, when required and done remotely
This role will be based on a leading dynamic, highly skilled IT Service Desk.
The client is focused upon SME to Enterprise-level organisations and boast an extensive established corporate client base throughout the UK
- The Company is very well established and now has over 200 staff across the UK.
- 800+ customers from SMEs through to Global Brands
- Microsoft Gold Partner
- EMC Premier Velocity Partner
- VMware Enterprise Partner
- Citrix Gold Solution Advisor
- Cisco Premier Certified Partner with Advanced Unified Communications
They are looking for someone with Service Management / Incident Management experience.
Main Responsibilities:
- Initiate new customers into the POD by managing programme of service initiation tasks
- Manage projects to service desk handovers
- Maintain schedule of proactive maintenance tasks for each customer within POD
- Manage delivery of proactive maintenance campaigns
- Identify, review and coordinate implementation of service recommendations
- Manage change control of customer documentation / runbooks
- Maintain regular communication with customers during P1 critical incidents
- Write customer (p1) reports for critical incidents
- Liaison with Account Managers on incident history/progress
- To manage customer complaints improvement activities and maintain customers at risk profile
- To ensure POD is performing to SLA requirements
- To manage customer escalation profile
- To manage Assets and Warranty renewals for all customers within POD
- Proactively monitor support incidents
- To Manage monthly write offs
Key Attributes:
- Excellent written & communication skills
- Extremely organised and self motivated
- Understanding of IT Service Management principles
- Ability to work to SLA requirements
- Ability to forge strong client relationships
- Embrace flexible working
- Team player
- Ability to work under pressure and to tight deadlines
Experience / Qualifications:
- ITIL
- Demonstrable experience of IT service management
- Now is an exciting time to be working with our client as they are working with new technologies, new markets and new solutions driving them forward
- If this sounds like the right role for you, please forward your CV to us, where a Specialist Consultant will be in contact with you immediately
- The employment market is very buoyant at the moment and there is particular demand from our clients across the country for candidates with experience in the IT sector, particularly in the following areas:
- IT Engineers at all levels ( 1st,2nd,3rd,4th Line, Consultants, Specialists)
- IT Management (Team Leaders, Project Managers, Service Delivery Managers)
- IT Technical Architects, Solutions Architects ( IaaS, PaaS, SaaS, Enterprise Architecture) ( TOGAF 9, Prince 2 ITIL)
- All areas of Infrastructure ( Microsoft Stack, Active Directory, SCCM, Azure, Lync, Skype, Linux ) ( MCSA, MCSE, MCSD, MCITP)
- Thin Client ( Citrix) ( CCA, CCAA, CCIA, CCEE, CCE-AD, CCP-AD,CCA-AD, CCP-N, CCA-N, CCP-M )
- Virtualisation ( VMware, Hyper-V, ESXI, vCloud Director) ( VCP6, VCP5,VCP4, VCP3, )
- Cloud Technology (VCP-Cloud, VCAP-CID, VCDX-Cloud)
- Data Centre Technology ( VCDX5-DCV, VCAP5-DCD)
- Networking ( Cisco, HP, Juniper, Brocade, F5) ( CCNA, CCDP, CCNP, CCIE, CCAr, F5 Certified)
- Storage (EMC, NetApp)
- Telecoms ( Cisco, Toshiba, Mitel, VoIP, MPLS, SIP, Core Network)
- ERP (Navision, Dynamics, SAP B1, Iris, Sage, JD Edwards )
- Applications ( Dynamics CRM, Salesforce, Saleslogic, ServiceNow, Guidewire and many more
- Sales at all Levels and all Areas
- Software – Microsoft.Net (ASP.Net, C#, VB.Net, ADO.Net), Visual basic, SQL, C++, SharePoint, Java, J2EE, BizTalk, Servlets, JSP, UML, Weblogic, Struts, Hibernate, Mainframe – (ICL and IBM, Cobol, CICS, Adabas natural etc, Flash, PHP, Web, Development, Test, ColdFusion, HTML
- Database – Design and Administration, Oracle (OCP), SQL Server, Sybase, Ingres, Informix, Access, DB2
- PMO – Project Management, Programme Management, Business Analysis, Change Management, Service Delivery,
If you feel this role is of interest to you please contact a member of the 360 team either by phone on 01202 298 360 or send your CV to jobs@360recruitment.net