IT Service Desk Engineer – French Speaking Permanent

IT Service Desk Engineer – French Speaking ( Office & WFH) to join one of the fastest-growing MSPs in the UK.

Role:
IT Service Desk Engineer – French Speaking ( Office & WFH)

Salary:
Up to £32,000 basic
(If your salary requirement is higher than advertised, we are still keen to hear from you)
+ KPI Bonus’s, £200 per Month (£2,400 per Year)
+ Weekend Bonus, £150 for Each Weekend Day Worked
+ Benefits
25 Days Holiday
Life Assurance
Health Plan

Number of Roles Available:
We are recruiting for one engineer

Start Date:
We are looking for candidates who can start as soon as possible

Location:
Poole or Telford or Wakefield Office
& Remote role (Home Based, Working from Home)

Type:
Permanent – Full-time

Shift Pattern:
Due to the nature of the IT Industry, the IT Service Desk Engineer is required to work 1 week of evening shifts + 1 weekend day every 6 weeks. This will be discussed further at interview stage.

6 Weeks of Normal working hours
Monday – Friday, 8.30am – 5.30pm.
Then
1 Week of Evening shifts
Monday – Friday, 3.00pm – 10.00pm

1 Weekend day (either a Saturday or a Sunday) once every 6 weeks (Extra Pay, £150 Per Day)

Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure.

The purpose of the IT Service Desk Engineer – French Speaking:

The IT Service Desk Engineer – French Speaking will in the majority of cases be the first escalation point and will deal with the bulk of technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems.

To provide first & second line professional technical support for IT infrastructure Managed Service customers with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents.

• Answer telephone calls from UK and French users.
• Resolving complex monitoring alerts.
• Deploying the latest security updates.
• Carrying out systems maintenance.
• Ensure all incidents assigned to you are updated within SLA.
• Ensure all ticket updates are professional and clear to the customer.
• Ensure tickets are correctly categorised.

Please note that the shift rota that covers evenings and weekends.

Skills and Experience:

• French Speaking
• Ability to manage own workload
• Task orientated
• Windows Server and Desktop Operating Systems
• Citrix XenApp/XenDesktop (version 7)
• Active Directory, Azure AD
• Microsoft 365 / Exchange Online
• Experience working in a service desk environment

If this sounds like the role for you then please make an application and a member of our team will be in contact

Tagged as: Desktop / Application Support, IT, IT Infrastructure, Technical / Customer Support