IT Service Desk Engineer (WFH) Contract

IT Service Desk Engineers (WFH) with Citrix experience to join one of the fastest-growing MSPs in the UK.

Roles:
IT Service Desk Engineer (WFH)
(Citrix experience is a requirement for these roles)

Day Rate:
Up to £165 to 315 per day
Inside IR35

Number of Roles Available:
We are recruiting for Five Engineers

Start Date:
We are looking for candidates who can start as soon as possible

Location:
Remote role (Home Based, Working from Home)

Type:
Contract – Full-time 
4 Month during
Potential contract extension or Permanent opportunity

The purpose of the Remote Service Desk Engineer:

The IT Service Desk Engineer will in the majority of cases be the first escalation point and will deal with the bulk of technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems.

To provide first & second line professional technical support for IT infrastructure Managed Service customers with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents.

You will be required to progress all support incidents in line with the customers SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities.

You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.

The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.

Please note that we have a shift rota that covers evenings and weekends.

You will be supporting a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare.

Skills and Experience:

• Technical experience at a 1st or 2nd line level, ideally for an MSP.
• Citrix knowledge is essential for this role.
• Knowledge across any of the following technologies: Windows Server, Microsoft Exchange, Hyper-V, Azure, Office 365, VMware, SCCM and SAN/NAS.
• Knowledge of Networking and Firewalls would be advantageous.
• Well organised and able to multi-task
• Takes pride in personal development
• Clear communicator, both verbally and in writing
• Ability to work under pressure and in a fast-paced environment

Technologies:

• Windows OS Support
• Apple OS Support
• Mobile Support
• Thin Clients Support
• Office 365 Office and Admin
• Office Support
• End User Printing Admin
• End User Citrix Admin
• End-user Active Directory Admin
• End-user Data/file admin
• End-user Mail Admin
• Anti-Virus Malware removal
• Firewalls

If this sounds like the role for you then please make an application and a member of our team will be in contact

Tagged as: Desktop / Application Support, IT, IT Infrastructure, Technical / Customer Support