IT Service Desk Team Manager Permanent

360 Recruitment are a specialist Technology recruiter, currently recruiting for a IT Service Desk- Team Manager to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
IT Service Desk- Team Manager

Salary:
Up to £50,000 + Benefits
(If your salary requirement is higher than advertised, we are still keen to hear from you)

Permanent Role:
Full Time – Permanent

Location:
Working Remotely
& Occasional Travel to Ipswich Office

About the Role:

Your role will be to provide people and technical leadership to a multi-skilled 2nd Line Public Cloud Support team. You will deliver a critical function to a portfolio of Cloud services customers.

Responsibilities:

• Lead the team to ensure that customer SLA’s and internal KPI’s are met successfully.
• Manage the team workflow, ensuring that all activities are performed to excellent quality whilst providing an exceptional customer experience.
• MI will be provided to senior leadership reporting on the performance of the function against internal KPIs, including first-time fix.
• Leading, supporting and coaching staff, you will ensure that positive performance management takes place, develop clear and structured development plans and look to continuously improve the team
• Act as a technical leader for the team whilst collaborating with staff and wider technical communities to drive efficiencies and best practices.
• This role forms part of the Management Team Community and collaborates with the wider Business and/or Technical peers; drives continuous service improvement initiatives and manages the team 24/7 rota to ensure adequate cover is always in place.

Experience:

• Ideally certified to ITIL 3 Foundation or v4.
• Have exceptional leadership skills with a track record of developing people and experience of driving exceptional customer experience through previous Operational or Service Management roles (IT sector).
• Excellent stakeholder management skills.
• An organised individual who is able to lead people to achieve our objectives, a team player, positive and motivational leader with energy and drive.
• Can multi-task, a good communicator, pragmatic, and problem solver.
• Technical experience in Cloud technologies such as AWS/Azure
• Server OS (windows/Linux)
• Infrastructure/network troubleshooting.

If the role of IT Service Desk- Team Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: Desktop / Application Support, DevOps / Cloud, IT, IT Infrastructure, IT Management / CIO, IT Service Management