Network Operations Engineer (24/7 Shift Pattern) Permanent

Network Operations Engineer to join one of the fastest-growing MSPs in the UK.

Role:
Network Operations Engineer

Salary:
Up to £30,000 basic

+ 30% of Salary, Shift Allowance (Up to £9,000 per Year)
+ Benefits
25 Days Holiday
Life Assurance
Health Plan

Number of Roles Available:
We are recruiting for three positions

Start Date:
We are looking for candidates who can start as soon as possible

Location:
Wakefield  

Type:
Permanent – Full-time

Shift Pattern:
Due to the nature of the IT Industry, the role requires day and night shifts. This will be discussed further at interview stage.

NOTE: Shift Allowance (Additional 30% of Basic Salary )
12 Hour Shift

Rota:
4 Days on
4 Days off
4 Nights on
4 Nights off
Repeat

Our client offers an integrated suite of services from cloud computing to networking and communication solutions.

The purpose of the Network Operation Engineer:

Working within a global team, you will be responsible for monitoring, troubleshooting, tracking, and reporting incidents.

Providing critical support to a large customer base over a large product portfolio.

Supporting WAN/LAN Networks and Security products.

Responding to proactive alerts and customer tickets raised.

Incidents are owned and resolved in accordance with the agreed Service Level Agreement (SLA)

Delivering outstanding customer service standards and always remaining courteous and professional.

You will act as a point of escalation working to provide excellent support around the clock.

Responsibilities;

• Investigation of circuit faults and working with third parties to ensure a swift resolution.
• Manage, troubleshoot, and resolve customer incidents to customer satisfaction.
• Work with TAC and CORE networking teams on ticket escalations
• To liaise and work closely with 3^rd party service partners at a technical level, as part of technical escalation and resolution of Incidents. Report, manage and progress incidents that are to be resolved by 3rd Party vendors / service partners.
• Liaise with remote hands to replace faulty Equipment.
• Maintain in-depth knowledge in relation to Managed Service Customers, sites, and equipment, providing prompt and accurate information, advice, and technical guidance to, Field engineers, TAC Engineers, Third party service providers and other colleagues.
• To be able to analyse and evaluate network monitoring tools to troubleshoot and resolve networking issues.
• Achieve key KPI targets set.
• Follow ticket work instructions relating to productivity, ticket content and escalation.

Experience & Skills:

• Candidates must have a proven demonstrable track record working with networking and security products and services.
• Able to work in 24/7 shift patterns – 4 days on, 4 days off.
• Previous MSP experience is highly desirable Ideally within a NOC/SOC environment.
• Minimum CCNA accredited and be working towards CCNP.
• Excellent communicator both verbally and in written format with customers
• Embrace continual change and process improvement
• Aptitude for problem-solving and troubleshooting
• Prioritises effectively to ensure tickets are completed on time.

If the role of Network Operation Engineer sounds like the role for you, then please make an application and a member of our team will be in contact

Tagged as: Cloud IT Security, Cyber Security, IT, Technical / Customer Support