We are a specialist IT recruiter, currently recruiting for a NOC Engineer to join a leading MSP based in Leeds.
The Technical Support Analyst/NOC Engineer will be responsible for providing first line support to a large customer base over a large product portfolio. You will be the first line engineer in support of Networks, Voice and Data Centre operations.
The Technical Support Analyst/NOC Engineer will respond to tickets placed via a variety of media ensuring incoming incidents are logged in the relevant incident logging software. You will ensure that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) delivering outstanding customer service standards by answering all calls promptly and remaining courteous and professional at all times.
As part of your role, you will be required to work on a 24×7 rota. During out of hours time-frames you may be asked to log, triage and report across a more varied product set, acting as a generalist technical support engineering across the company product portfolio.
Key Responsibilities
Functional
Third party management
Operational Commitment
Process Management
Key Competencies
Essential:
Desirable:
Values
Positive Attitude:
Confidence, Coaching and Developing Self & Others
Customer Management/Service
Personal Motivation & Results
Relationship Building
Hard Work:
Dealing with Difficult People
Judgment & Decision Making
Problem Analysis/Solving
Quality & Excellence
Technical Competence & Professional Excellence
Now Speed:
Adaptability and Flexibility
Communication
Initiative
Influence & Persuasion
Laser Focus:
Planning & Organising
Team Management, Empowerment & Delegation
Shift Pattern: ( Shift Bonus of £3,600)
12 hour shifts (7am-7pm) and (7pm-7am).
24/7 rota, the rota works as follows;
4 days of Nights shift
4 days off
4 days of Day shift
4 days off
4 days of Nights shift
And so on
If this sounds like the right role for you, please send your CV to us and a specialist consultant will be in touch immediately with you.
Tagged as: Desktop / Application Support, IT, IT Infrastructure, Technical / Customer Support
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