IT
Project Manager – MSP Permanent
We are a specialist IT recruiter, currently recruiting for an IT Project Manager to join one of the fastest growing Managed Service Providers in the UK.
The Project Manager will be responsible for the scoping of projects and ensuring the delivery of a cross functional programme of work within the business portfolio is provided to the Premium Customers.
The position requires highly skilled individuals who have an ability to provide effective Stakeholder management both internally and externally.
The Project Manager is responsible for ensuring that all the contractual commitments are delivered against and that the overall service expectation to the customer is exceeded where possible.
A customer centric culture is paramount within the Service Management team.
The IT Project Manager will be expected to support the Head of Service Delivery in the following areas:
- Service Level Management
- Capacity Management
- Contingency Planning
- 3rd party management
- Cancellations management
- Cost management
Responsibilities and Duties
- Manage communications, documentation, project metrics, quality, governance, closure and lessons learned to agreed standards throughout the project
- Manage change as it impacts or potentially impacts the project
- Accurately report throughout the project, monitoring progress against plan and recommending corrective actions to Premium customers
- Chairing Project Reviews
- Managing Client expectations
Qualifications and Skills
Essential:
- Previous Project Manager experience within a managed network services environment
- Prince 2 qualified
- Experience of managing multiple, complex client relationships
- Project implementations / project lifecycle experience
- MSP / Reseller experience
- Willingness to travel
- Willingness to work weekends / Out Of Hours
- Excellent troubleshooting
- Self-manage time
- Evidence of IT Self study
- Excellent communication skills with all level of stakeholder
Desirable technical skills:
- Citrix xendesktop / Xenapp / xenmobile – design and implementation
- Microsoft System Centre Config Manager 2012
- Disaster recovery
- Veeam
- Fortinet firewalls
- Preferably EMC storage experience
- Azure
- SQL
- Skype / S4B
Benefits:
In return, our client can offer you a competitive salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.
To apply, please forward your CV to us and a specialist recruiter will be in contact with you immediately.