360 Recruitment are a specialist IT recruiter, currently recruiting for an exciting opportunity to join one of the UK’s leading Managed Service Providers as a remote based 3rd Line Service Desk Engineer and accelerate your IT career with them, using new and cutting edge technologies.
Role: 3rd Line Service Desk Engineer
Ranging from £30,000 – £45,000 dependant on experience + Paid for IT Qualifications/ Examinations ( Microsoft, Citrix, VMware, Cisco) + 20 Days Annual Leave + Company Pension.
Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is the perfect opportunity for anyone looking to progress their IT career long term.
The role of the 3rd Line Engineer:
The 3rd Line Service Desk Engineer will deliver remote technical engineering to the customer base and act as a point of escalation for support staff, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. You will support the 1st and 2nd Line Engineers within the service desk teams on a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare. The 3rd Line Engineer will be desk based, working on critical/P1 incidents, supporting and mentoring colleagues and supporting into projects when required.