Senior 3rd Line IT Infrastructure Service Desk Engineer (WFH) Contract

360 Recruitment are a specialist IT recruiter, currently recruiting for Senior 3rd Line IT Infrastructure Service Desk Engineer (WFH) with Citrix experience to join one of the fastest-growing MSPs in the UK.

Roles:
Senior 3rd Line IT Infrastructure Service Desk Engineer (WFH)
(Citrix experience is a requirement for these roles)

Day Rate:
Up to £300 to £400 per day
Inside IR35

Number of Roles Available:
We are recruiting for one Engineer

Start Date:
We are looking for a candidate who can start as soon as possible

Location:
Remote role (Home Based, Working from Home)

Type:
Contract – Full-time 
4 Month during
Potential contract extension or Permanent opportunity

The purpose of the Senior 3rd Line IT Infrastructure Service Desk Engineer:

The Senior 3rd Line IT Infrastructure Service Desk Engineer will in the majority of cases be the final escalation point and with critical / P1 technical tickets that have been passed from the 1^st and 2^nd line Teams, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems.

To provide third line professional technical support for IT infrastructure Managed Service customers with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents.

You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems

The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.

You will be supporting a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare.

Solid working knowledge of all areas and demonstrate an in-depth competence to support and manage a broad range of the detailed subject areas:

Infrastructure – Physical, Virtualisation & Cloud management and support

Essential Knowledge

• Server Hardware
• Windows Server Operating Systems
• VMware vSphere
• Microsoft Hyper-V
• Citrix XenApp / Xen Desktop 7
• Storage – SAN/NAS
• Backup Admin
• Azure

On Prem Service and Cloud Service management and support

Essential Knowledge:

• • Active Directory
  • Azure Active Directory
  • Group Policy Management
  • Microsoft 365 / Office 365
  • Exchange / Exchange Online

End User Compute management and support

• EUC Hardware Support, inc Thin Clients
• Windows OS support
• Office and Office 365 admin and support

If this sounds like the role for you then please make an application and a member of our team will be in contact

Tagged as: IT, IT Infrastructure