IT
Senior 3rd Line Service Desk Engineer Permanent
We are a specialist IT recruiter, currently recruiting for a 3rd Line Service Desk Engineer to join one of the UK’s leading Converged ICT Service Providers who help organisations evolve from traditional technology environments.
Our client offers a full spectrum of managed IT products including full IT support, Unified Communications, Cloud Infrastructure, Security & Compliance, and Network & Infrastructure. With further plans for expansion and their genuine desire and commitment to help their colleagues maximise their full potential, providing ongoing training and fully supporting and funding qualifications, this is an ideal opportunity for anyone looking to grow their career long term.
The Senior 3rd Line Service Desk Engineer will deliver remote technical engineering to the customer base and act as a point of escalation for support staff, providing an expert knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. You will support the 1st and 2nd Line Engineers within the service desk teams on a wide range of leading technologies including but not limited to Microsoft, Citrix and VMWare. The Senior 3rd Line Service Desk Engineer will be desk based, working on critical/P1 incidents, supporting and mentoring colleagues and supporting into projects when required.
Key activities:
- Supporting equipment (servers, workstations, routers, switches etc.)
- Diagnostics of IT faults
- Carrying out project work and IT upgrades for customers systems
- Migrating and upgrading servers to new hardware and Cloud solutions
- Remote work including remote diagnostic and repair of faults
- Taking on escalated tickets from 1st tier
- Taking on critical priority tickets
- Monitoring e-mails, logging tickets and following up chases
- Installation of new software solutions
Knowledge:
- Strong skillset in workstations and laptops (including windows OS)
- Repair and service of IT related faults and issues
- Installation of IT equipment and software
- Ability to speak to customers with a customer service focused goal
- Experience of MS SBS 2003 -2011, MS server OS 2003 -2016, SANs and Switches
- Strong diagnostic mind-set to action and resolve new issues
- Strong demonstrable skills in the management and migration of Exchange and Server operating systems
- Strong understanding of the management and installation of Hyper-V and / or VMWare
- Strong understanding of firewall technologies
- MCSE / MCSA is desirable
Skills:
- Windows Server 2003-2016
- Exchange Server 2003-2013 (IIS and SSL configuration)
- Small Business Server 2003-2011
- Active Directory and Group Policy
- Server virtualisation (HyperV)
- Windows Desktop O/S
- Office products
- BYOD configuration
- Email integration (BES/BIS, Active Sync, etc.)
- Server roles (DFS, IIS and RDS)
- Remote access configuration and troubleshooting (VPN, RDP and Direct Access)
- Router / Firewall configuration including TCP/IP, NAT, PAT, static routing and Wi-Fi management.
Desirable but not essential:
- VMware
- Cisco
- Lync
- Citrix
Key Attributes:
- A capable and experienced Senior Systems Engineer with the ability to work interdependently and contribute to the support teams across the organisation.
- excellent communication skills at all levels within and outside of the business
- Willingness to expand on existing technology skills and learn about new products and services
- Good communication, leadership and customer facing skills
Other Information:
- Must undertake any other duties commensurate with the post
- Must comply with all employment policies (in particular Health and Safety and Equal Opportunities)
- Must comply with the company’s Information Security Policies in line with ISO 27001 standard.
In reward:
In reward for your talents, our client is offering a competitive salary of £30,000 – £45,000 dependent upon experience + performance related bonus + 22 days annual leave + bank holidays + pension + flexibility to work remotely when required. (We are keen to hear from experienced Engineers and are happy to have conversations in regard to salary to secure the right candidate).
Our client is very much a people business and believes in being the best employer they can be. They enthuse a culture of passion towards helping their colleagues maximise their potential and grow to their own personal best, offering support to achieve qualifications and paid examinations.
Shift Pattern:
Due to the nature of the IT Industry, the Senior 3rd Line Service Desk Engineer is required to work 1 week of evening shifts + 1 weekend day every 6 weeks. This will be discussed further at interview stage.
5 Weeks of Normal working hours
Monday – Friday, 8.30am – 5.30pm.
1 Week of Evening shifts
Monday – Friday, 3.00pm – 10.00pm
1 Weekend day (either a Saturday or a Sunday) once every 6 weeks.
If this sounds like the right role for you, please forward your CV to us and a Specialist Consultant will be in contact with you immediately.