Reporting to the Head of Service, the Skype Service Desk Engineer’s primary purpose is to provide a professional, efficient and timely service which exceeds our internal and external customers’ expectations. This will include post-sale support to existing customers, with additional activities for supporting associated ITIL processes such as Incident Management, Problem Management and Change Management.
The IT Operations Executive will also be required to drive high customer satisfaction with our clients, (CSAT ranking and NPS), ensure that all queries (whether they are technical, operational or commercial) are acknowledged, directed and closed within SLA and internal KPIs, and support the generation of Incident notifications and communications within a timely manner.
Typically the role is scheduled on a two shift rotation between the hours of 8am and 6pm.
This role also requires that the highest standards are achieved and maintained in accordance with all active ISO accreditations and legal requirements, and that customer obligations, terms and conditions are met and delivered. This role may also include other reasonable duties, tasks and responsibilities from time to time.
Qualification/Certificate Needed – Essential
Qualification/Certificate Needed – Desirable
Previous Experience – Essential
Previous Experience – Desirable
Our client can offer you a competitive salary and benefits package including:
If you feel this role could be of interest to you then please contact a member of the 360 team either by phone on 01202 298 360 or send your CV to us via email at firstname.lastname@example.org