Telecoms Provisioning Coordinator Permanent

Telecoms Provisioning Coordinator to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
Telecoms Provisioning Coordinator

Salary:
Up to £24,000 + Benefits

Permanent Role:
Full Time – Permanent

Location:
Office based in Wakefield
and
Remote working

About the Role:
As a Telecoms Provisioning Coordinator, you will be responsible for the end-to-end delivery of all provisioning orders to ensure customers are updated proactively throughout the provisioning lifecycle.

Main Responsibilities:

• Provide clean order validation of customer requirements to ensure smooth provisioning.
• Plan and manage own workload in line with team performance targets and customer satisfaction.
• Liaise with various other departments including pre-sales, product management, customer services and sales teams to ensure accurate data capture and provisioning.
• Raise orders for circuit installations and change requests with multiple suppliers on various systems & ensure order completion is in line with SLA and accurate billing.
• Liaise with multiple suppliers to ensure smooth provisioning
• Proactively keep the customer updated at all key stages of the order cycles.

• Attend and actively contribute to customer service reviews to build and strengthen relationships.
• Adhere to all documented processes & procedures.
• Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service delivery.
• Work with a team of enthusiastic people.
• Work on brand new systems and supporting the team with business proposals.

Experience:

• The successful candidate will be able to produce accurate records that will be maintained to ensure all provisioning requests can be completed in a timely manner.
• You will be able to manage multiple orders at the same time and prioritise your workload as you will be required to support customers with contracts for multiple solutions across multiple third-party suppliers.
• You will have excellent customer service and communication skills.

If the role of Telecoms Provisioning Coordinator is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: Broadband, Customer Advisor, Customer Coordinator, Fibre, Line Provisioning