Unified Communications Product Manager (WFH) Permanent

Unified Communications Product Manager to join one of the fastest-growing IT Managed Service Provider in the UK.

Role:
Unified Communications Product Manager

Salary:
Up to £65,000 + Benefits
(If your salary requirement is higher than advertised, we are still keen to hear from you)

Benefits:
25 Days holiday, plus Bank Holidays
Virtual & Flexible Working
Life Assurance
Health Plan
Product Discounts

Permanent Role:
Full Time – Permanent

Location:
Working Remotely
& Occasional Travel to one of our client’s Office

About the Role: 

The successful candidate will possess the drive and determination to personally see things through to completion.  We are empathetic to different team’s needs such as IT, Sales, Engineering and Finance and require a Product Manager who is able to mediate to successful outcomes. The Product Manager is also accountable for augmentation of cloud capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies to improve product and service profitability, revenue, and market competitiveness.

Responsibilities:

• Lead the development of business cases, assess impacts, create plans to launch product enhancements and new product initiatives;
• Lead product designs, developments and improvements across the organisation.
• Translate the vision into tangible requirements, benefits, and capabilities, ensuring the resulting technology and user experience genuinely reflect customer needs
• Be the ultimate owner of roadmap planning, requirements gathering, specifications, design, development and deployment of key products;
• Analyse information about our customers, network and operations that will lead to insights and initiate product improvements or developments that support best in class services;
• Work with the New Product Development Project Manager Plan
• Track profitability of product lines
• Ownership and planning which includes network, delivery, IT and support costs to service a product
• Take the product and business ownership of key developments, define a clear business vision and work with marketing, network, IT, delivery, and support teams to deliver planned and new improvements on the product suite;
• Work with the marketing teams to develop and launch customer-facing messaging for use in marketing channels or PR
• Work with the legal team to develop relevant T&Cs and work on substantiating marketing claims where necessary;
• Incentivise sales to drive specific product growth with sales incentive plans, discounts and offers;
• Conduct voice of the customer surveys and partake in customer councils, and feed that into business intelligence analytics;
• Collaborate with Engineering PMO Leadership to manage resource capacity of component team(s).

Experience:

• Demonstrable years in product management
• Experience is in developing products in the Unified Communications segment and other augmenting products such as handsets, etc.
• Experience in managing products where products are developed in various methodologies such as waterfall, Agile, and SAFE
• Working with and managing cross-functional resources and vendors
• Financial analysis using models and forecasts

If the role of Unified Communications Product Manager is right for you, please forward your CV to us and a specialist recruiter will be in contact with you immediately.

Tagged as: AWS, Cisco, Contact Centre, Product Manager, Public Cloud, Unified Communications